Privacy Policy

This Privacy Policy outlines how Chances, an online casino operating in Canada and regulated by the British Columbia Lottery Corporation (BCLC), collects, uses, and protects your personal information. We are committed to safeguarding your data in accordance with applicable data protection laws and regulations.

Information We Collect

At Chances, we collect various types of personal data to provide our services effectively. The categories of information we may collect include:

• Registration Data: Information you provide during account registration, such as your name, date of birth, address, and contact information.
• Payment Details: Information related to your transactions, including payment methods and billing information.
• Technical Logs: Data collected automatically, such as IP addresses, device information, browser type, and usage patterns through cookies and tracking technologies.

Purpose of Data Usage

The personal data we collect is used for specific purposes, which include but are not limited to:

• Account Management: To create and manage your account, process transactions, and provide customer support.
• Marketing Communication: To send you promotional materials, newsletters, and updates about our services, provided you have opted in to receive such communications.
• Anti-Fraud Checks: To monitor for fraudulent activities and ensure the security of your account and transactions.
• AML Compliance: To comply with anti-money laundering regulations and prevent illegal activities.
• KYC Procedures: To verify your identity and age as part of our commitment to responsible gambling and regulatory compliance.

Data Sharing and Disclosure

We may share your personal data with third parties in the following circumstances:

• Payment Providers: To process your transactions and manage payment-related activities.
• Verification Partners: To assist in verifying your identity and conducting necessary checks as part of our Know Your Customer (KYC) procedures.
• Regulatory Authorities: To comply with legal obligations and regulations, including reporting requirements to gaming authorities and other relevant bodies.

User Rights

As a user, you have certain rights regarding your personal data, which include:

• Access Rights: You have the right to request a copy of the personal data we hold about you.
• Deletion Rights: You may request the deletion of your personal data, subject to certain legal obligations that may necessitate retaining some information.
• Restriction of Processing: You have the right to request a restriction on the processing of your personal data in certain circumstances.

To exercise any of these rights, please contact our support team.

Cookie Policy

Chances uses cookies to ensure the proper functioning of our platform and enhance your user experience. Our cookie usage includes:

• Essential Cookies: These cookies are necessary for the operation of our website and allow you to navigate and use its features, such as accessing secure areas.
• Analytical Cookies: These cookies help us understand how visitors engage with our website by collecting information anonymously. This data is used to improve our services and optimize the user experience.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction. These measures include encryption, access controls, and regular security assessments.

Despite our efforts, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to protect your personal data, we cannot guarantee its absolute security.

Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. Once your data is no longer needed, we will securely delete or anonymize it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about our data protection practices.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data handling practices, please reach out to our support team. We are committed to addressing your inquiries and ensuring your privacy is respected.

Governing Law

This Privacy Policy is governed by the laws of Canada and the regulations set forth by the British Columbia Lottery Corporation (BCLC). Any disputes arising from this policy shall be resolved in accordance with applicable Canadian law.

By using our services, you consent to the collection and use of your personal data as outlined in this Privacy Policy. Thank you for choosing Chances as your online casino.