Terms and Conditions

Introduction and License

Chances is an online casino operated under the license regulated by the British Columbia Lottery Corporation (BCLC). Our platform provides a variety of real-money gambling services, including casino games, live dealer experiences, and sports betting. By accessing or using our services, you agree to abide by these Terms and Conditions, which govern your relationship with Chances.

Eligibility

To use our services, you must be at least 18 years old and legally capable of entering into binding contracts. Users located in jurisdictions where online gambling is prohibited or restricted are not eligible to use our services. It is your responsibility to ensure compliance with local laws regarding online gambling.

Account Rules

Only one account is permitted per person. Multiple accounts will be subject to closure.
Users must complete mandatory Know Your Customer (KYC) verification upon registration and before any withdrawal.
You are responsible for maintaining the confidentiality of your account information and password. Any activity on your account is deemed to be your responsibility.
Misuse of your account, including but not limited to sharing your account, will result in account suspension or closure.

Deposits and Withdrawals

All transactions must be made in the name of the account holder. We reserve the right to refuse any transaction that does not comply with our policies.
Deposits can be made using various payment methods, which will be detailed on our website. All financial transactions are processed securely.
Withdrawals are subject to verification requirements, and processing times may vary. Generally, withdrawal requests are processed within a few business days, but this may be extended during periods of high demand.
We comply with Anti-Money Laundering (AML) regulations and may require additional documentation to verify your identity before processing withdrawals.

Prohibited Activities

Engaging in any of the following activities is strictly prohibited and may result in immediate account suspension or termination:

Cheating or attempting to gain an unfair advantage in games.
Engaging in fraudulent activities, including the use of stolen credit cards or other payment methods.
Abuse of bonuses or promotions, including creating multiple accounts to receive bonuses.
Using bots, scripts, or other automated systems to manipulate gameplay.
Exploiting system errors or glitches in any manner.

Limitation of Liability and Termination

Chances reserves the right to suspend, restrict, or permanently close your account if you violate these Terms and Conditions, fail to comply with regulatory requirements, or engage in suspicious activities. In such cases, we may withhold any remaining balance in your account pending investigation. You agree that Chances shall not be liable for any losses or damages arising from the closure of your account.

Bonus Terms and Promotional Conditions

Bonuses and promotions are subject to specific terms, which will be communicated at the time of the offer. These terms may include wagering requirements, eligibility criteria, and expiration dates. It is your responsibility to read and understand these terms before participating in any promotional offer.

Fair Play and Game Integrity Rules

Chances is committed to fair play and game integrity. We utilize Random Number Generators (RNG) to ensure that all games are fair and random. Any attempts to manipulate game outcomes will result in account suspension and potential legal action.

Fraud Prevention and Security Monitoring

We employ industry-standard security measures and fraud prevention techniques to protect user accounts and transactions. We monitor for suspicious activity and will take appropriate action to prevent fraud.

Dispute Resolution and Complaint Handling Process

In the event of a dispute, users are encouraged to contact the support team for resolution. If the issue is not resolved satisfactorily, users may escalate the complaint to the appropriate regulatory body in Canada. All complaints will be handled promptly and fairly.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of British Columbia, Canada. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of British Columbia.

Responsible Gambling Measures and User Protection Tools

Chances is dedicated to promoting responsible gambling. We provide various tools and resources to assist users in managing their gambling activities, including:

Self-exclusion options for users seeking to take a break from gambling.
Deposit limits that users can set to control their spending.
Access to gambling addiction resources and support organizations.

By agreeing to these Terms and Conditions, you acknowledge your understanding and acceptance of the rules and policies set forth herein. It is your responsibility to review these terms periodically for any changes.